Returns

If a part is wrong, damaged, or simply not what you expected, tell us. The process below follows Mexican consumer law rather than a policy we invented.

Your right as a distance buyer

Under the Ley Federal de Protección al Consumidor, a purchase made at a distance — online, by phone, or by message — can be returned within five business days of delivery, provided the product is unused, in good condition, and in its original packaging with any instructions or accessories it came with.

Wrong part, damaged part, or a fitment error

If we sent the wrong number, the part arrived damaged, or it does not fit the machine the listing said it fits, the return is on us: we cover the return shipping and we either send the correct part or refund you in full.

Parts that cannot be returned

Anything that has been fitted, run, or altered cannot be returned. This is not a commercial choice — a used clutch or a seated gasket cannot be resold as new, and we will not sell it to someone else as new.

How to start a return

Reply to the payment confirmation Mercado Pago sent you, with your order number and a photo of the part and its packaging. We reply with the return address and instructions. Do not ship anything back before you have that reply — an unlabelled parcel cannot be matched to an order.

Refunds

Refunds go back the way you paid, through Mercado Pago, once the part is back with us and checked. If the return is our error, the return shipping is refunded too.